❓ Frequently Asked Questions (FAQs)
– Carpets Loom
1. What types of products do you sell?
We specialize in home interior textiles including premium carpets, bed sheets, pillow covers, cushion sets, and more — designed for modern living.
2. How do I place an order?
Browse our products, add items to your cart, and proceed to checkout. You can pay using credit/debit cards, mobile wallets, or cash on delivery (where available).
3. Do you offer Cash on Delivery (COD)?
Yes, COD is available on selected products and locations.
4. How long does delivery take?
Orders are processed within 24–48 hours and delivered within 3 to 7 working days, depending on your location.
5. Can I return a product if I don’t like it?
Yes. If you’re unsatisfied, you can return the item within 7 days of delivery as per our Return Policy.
6. What if I receive a damaged or wrong item?
We sincerely apologize. Please reach out to us within 48 hours with a photo of the issue. We’ll provide a free replacement or refund.
7. How do I contact support?
You can email us at carpetloomslimited@gmail.com or use the contact form on our website. We usually reply within 24 hours.
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8. Do you ship internationally?
Currently, we only ship within Pakistan. Stay tuned for international delivery options coming soon.
9. How do I track my order?
Once your order is shipped, you’ll receive a tracking ID via SMS or email. Use this to track your package on our logistics partner’s website.
10. Do you offer custom sizes or designs?
Yes! For bulk orders or custom size requests, contact us directly and we’ll be happy to assist.